“My partner and I stay in different lodges around the UK four or five times a year and never usually go back to the same location.”
In this instance however, we saw that Callow Lodge 2 (which we had booked through Sykes Cottages in September 2016) was available. As we had enjoyed that lodge and the location facilities, we booked it again.
Really looking forward to the spacious lodge and good sized hot tub, we checked in. We new where the lodge was situated on site and proceeded to its location to find another family in occupation. It was then we realised we had been given the keys to Callow 22, not Callow 2. This lodge, although having all the same internal amenities, was smaller in floor space, had a smaller hot tub and was situated on the main road to the rest of the lodges in that area (Unlike Callow 2, which was the last lodge on a road to the maintance yard and therefore rarely used).
When I complained to reception, I was told that all the other lodges were full, therefore reluctantly, had to accept this lodge. Do not get me wrong, the lodge was as good as Callow 2, but smaller than we were expecting. Within two days we were asked to call into reception where the staff admitted it had been an administrative error on their part. As compensation they offered us a £50 cash back and a £50 voucher for the next time we stop with them (As stated above, we never usually go back to the same place so will not be using that).
The site is adult only, has lodge and tourer facilities, has a good onsite restaurant and the grounds are kept immaculate.There are also good fishing ponds within the site that hold large fish. The staff were always very friendly and obliging. I would have no hesitation in recommending this location to others,
