“Still waiting for the phone call from Sykes about heating, which was on when we arrived but Sykes should have known this beforehand.”
Living area was cooler than the bedrooms, needed to use the woodburner which didn't have enough logs for been on every night, glad I took our own logs. Driveway to the log cabin was full of post holes and most had hard standing but this one was some way across the grass. As the cabin was close to the road, there was quite a bit of road noise and during summer it could be more as their is a caravan camp just up the road. Inside the pans weren't perfect, looked as if been burnt on in a previous life, Cooker and Microwave all good, Lighting was good, Bathroom had a good shower system and the beds comfortable, plenty of seating
Dear Guest, we appreciate your feedback. While we regret the miscommunication from Sykes, we're delighted our team ensured the cabin was warm and inviting upon your arrival for the Christmas holidays. Creating a cozy, festive ambiance is very important to us.
Regarding the firewood, you make a fair point - our policy of providing a starter log pack while leaving any additional needs up to our guests could have been clearer upfront. Thank you for that feedback, as it allows us to improve transparency moving forward. Clear expectations are key to a lovely guest experience.
We're grateful you could make some lovely holiday memories despite any minor inconveniences. Your insights on areas like the cookware and driveway conditions are also valued, as they help us continually elevate our property for future visitors. We strive to provide a welcoming, comfortable escape, and reviews like yours ensure we're on the right track.
Thank you again for choosing our holiday home. We hope the festive decor and memorable moments with loved ones made this a special Christmas stay. It would be our pleasure to welcome you back soon!
Best wishes,
Angela & Ian
Property Owner
