“We were not informed prior to our arrival that on site amenities ( swimming pool / restaurant / arcade) would be closed during our stay.”
Having this available was one of our key reasons for booking this property, and not being informed meant a very disappointing experience.
Having this available was one of our key reasons for booking this property, and not being informed meant a very disappointing experience.
Thank you for your feedback. We sincerely apologise for the inconvenience you experienced due to the closure of the on-site amenities during your stay. We understand that having access to the swimming pool, restaurant, and arcade was a significant factor in your decision to book with us, and we're very sorry for the disappointment this caused.
We have since improved our communication processes, ensuring that all guests are informed of any changes to available amenities in advance of their stay.
Your feedback is important to us, so thank you for bringing this to our attention.
Property Owner