“We had a lovely time until they had to shut the gas off for half the day.”
The lodge should of not be let out if they know the cooker and hob had a problem it was unsafe to use so unhappy with that should of been check gas safety and not rent out.
Thank you for your feedback. We're glad to hear that you had a lovely time overall, but we're very sorry for the inconvenience caused by the gas shutoff.
As far as we were aware, the cooker was safe for use. However, on the day in question, we received an urgent recall notice from the cooker company regarding a part of the cooker. Following their instructions, we had to take immediate action to ensure the safety of our guests, which unfortunately resulted in shutting off the gas for part of the day.
Your safety is our top priority, however we understand how frustrating this disruption must have been. We apologise for any inconvenience this caused and for not being able to provide advance notice of this issue.
Property Owner