“The Queen Bee has potential to be great but as it stands, it just wasn’t for me.”
The Sykes description is misleading and needs to clearly state that the parking is not outside the property. When this was queried on arrival, the owner seemed smug to advise that ‘it is detailed on the website’… yes it is, but it’s they’ve tried to cleverly write it so it’s not clear to guests! I’d driven 4.5 hours and had many bags of groceries (in addition to luggage) so this wasn’t appreciated. Thankfully I’m able bodied but a future guest may not be and an access statement ...
The Sykes description is misleading and needs to clearly state that the parking is not outside the property. When this was queried on arrival, the owner seemed smug to advise that ‘it is detailed on the website’… yes it is, but it’s they’ve tried to cleverly write it so it’s not clear to guests! I’d driven 4.5 hours and had many bags of groceries (in addition to luggage) so this wasn’t appreciated. Thankfully I’m able bodied but a future guest may not be and an access statement needs to be provided with this information prior to arrival.
The hut itself was fine, other than a few housekeeping issues… dirty windows, unclean glassware and shower screen and a fire full of ash that hadn’t been emptied on arrival. The patio furniture was rusty so I didn’t use it.
A quarter of a toilet roll was provided and enough washing up liquid to wash one lot of dishes. No hand soap in the kitchen. No toilet brush, kitchen cleaning spray or bleach were provided. I stay in glamping places regularly (10-12 times a year) and this is the least equipped place I have stayed. All have previously provided basic cleaning equipment for the duration of the stay and the majority also provide a welcome pack (even if just milk) on arrival, although lots go the extra mile and provide extras.
Basic facilities are lacking. There is no dish drainer and nowhere to hang clothes - other than the back of the kitchen door but given there is no extractor fan, all my clothes smelt of cooking, The curtains on the patio doors didn’t close and the bedroom window overlooks the main house and playing field outside so had to keep the blind closed pretty much all the time.
To summarise, the Queen Bee was a big disappointment. The location was great and that was its only positive. In truth, I think the owners attitude on arrival was always going to have me riled and looking for faults but in reality, I didn’t need to look hard. Will seriously doubt booking through Sykes again!
On your arrival I apologised that you were disappointed that you had to walk across the pathway to the hut. I offered three times to help you carry your belongings only to be rudely told no. “Smug” I certainly was not but actually quite taken aback by your rudeness. I rang Sykes immediately and asked them to make sure that it was made clearer on the website. As you so clearly stated you were more than likely to be looking for faults after that. I have taken on boards your other helpful points and have made sure that there is plenty of cleaning items left next time. Carly Conbeer
Property Owner