Reef Retreat

4.3★

4 Guests
2 Bedrooms
2 Bathrooms
Pets Yes
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Features

Hot tub
Off road parking
Ground floor accommodation
Ground floor bedroom
Garden / Patio
Cot available
Highchair available
Broadband / WiFi

Reviews & Ratings

Accuracy of the listing

Cleanliness

Comfort

Facilities and Maintenance

* Based on a combined average customer score

22 Customer Review(s)

Patrick
November 2024

“I booked for log cabin was very very disappointed as it’s just a small caravan with cladding on outside to look like wood.”

I’ve been to many of these log cabins this was the worst one we’ve been in. The single beds was so small one of our party had to sleep on the settee and couldn’t shower as so small. Hot tub was good that’s all I can say positive on our stay. We go regularly to these log cabin and have never been so disappointed until now.

I’ve been to many of these log cabins this was the worst one we’ve been in. The single beds was so small one of our party had to sleep on the settee and couldn’t shower as so small. Hot tub was good that’s all I can say positive on our stay. We go regularly to these log cabin and have never been so disappointed until now.

- Patrick, November 2024

Many thanks for your review; we always take guest comments very seriously and try to rectify any issues as they arise. We are sorry to read that you were very disappointed with Reef Lodge. In all due respect, from all the marketing information provided by Sykes, it is clear that we do not offer any Log cabin Holiday homes, only Lodges and Static caravans. It is very important to research your holiday accommodation carefully; the external pictures on the Sykes web site clearly show that Reef is not a log cabin. The extensive range of professionally captured photographs of the internal layout of tall our Holiday Homes are carefully selected, to enable guests to consider the accommodation that best suits their needs. We do have ten other Holiday Homes on site, that range in price depending on the quality and age of the Lodge. However, we are please that at least you did enjoy the Hot Tub! Property Owner
Jayne October 2024

“Stunning week away .”

For my daughters 16th birthday. Caravan to high standered hot tub perfect . Grounds perfect . Staff there are great 40 min drive into tenby . Local beach 10 min drive . . Had problem with bedroom tv . Owners fixed within 24 hours . Just a big thank you for a perfect stay

- Jayne, October 2024

Many thanks for your great review. We are delighted that you had such a wonderful celebration with your daughter. Property Owner
Mark August 2024

“Firstly an amazing greeting very friendly staff , very helpful and knowledgeable about the area.”

Welcome pack very informative. The home was located perfectly , clean and stocked with everything you’d need for your stay. Hot tub perfectly located with privacy adjacent to the home. We had an amazing time exploring the local areas Little Haven , Broad Haven , Milton Haven , Marloes , St David’s and Whitesands all incredibly beautiful in their own right. Would highly recommend and would 100% return for a future break. To the Reef Retreat owners thank you for contributing to some of the most amazing memories.

- Mark, August 2024

Hi what a super review! Thankyou so much for sharing your fantastic experience with us! We are delighted to hear that you enjoyed your stay in Reef Lodge; the Owners work hard to ensure that you have the best possible stay with us. There is so much to explore and something for everyone in Pembrokeshire and each season its different. We look forward to welcoming you back soon! Property Owner
Sarah July 2024

“Reef lodge is a beautiful place to stay.”

Spotlessly clean and well maintained. The kitchen is well equipped for making meals. The towels are so soft and fluffy and smell lovely, l defy any hotel to bed them. Lovely little welcome pack is a nice touch. The hot tub is a wonderful place to relax after a day exploring the surrounding areas. Comfy beds and a lovely hot shower. This lodge really is home from home. The views are amazing. Lovely clean, tranquil site with a great field for the dogs, a walk through the gate here and you can pop into the pub for drinks and food on the site next door. Staff are really friendly and helpful on site. We had a fantastic break here with our two dogs and felt totally relaxed, l would definitely recommend it and we will return.

- Sarah, July 2024

Thankyou for your super review. We are delighted that you enjoyed your stay at Reef Lodge, and had such a fantastic time. Property Owner
Richard June 2024

“We had a very pleasant time at Reef Lodge.”

The accommodation was in a clean state and all necessary facilities were provided. Although there were signs of wear and tear this did not detract from our enjoyment. I could tell that the provided towels were new or nearly new and the kitchen utensils were also in a new or nearly new state. Reception staff were very helpful with some tips on cycle routes. The only minor problem was with the gas oven/grill which required assistance from reception to resolve the correct operation. Contrary to the incorrect instructions in the lodge equipment manual it is necessary to hold in the control knob to ignite the oven and grill. One source of annoyance was chatting from adjacent neighbours in Rimini Lodge while using their hot tub past night curfew which just goes to show how bad the sound insulation is. This is pointed out in the welcome pack literature but I guess some people cannot read or are just ignorant. On balance I would recommend Reef Lodge and Little Retreat.

- Richard, June 2024
Jeanette June 2024

“Your property was lovely and clean.”

The reason we moved to the Gentle Tide was we were having b problems with the TV and the heating.Im so sorry we moved from your beautiful lodge and hope it doesn’t put anyone off booking it.

- Jeanette, June 2024

Many thanks for your review, it was lovely to be able to welcome you back on site. We are always more than happy to help improve your stay whenever feasible.; it is always better to ask a member of staff if there any issues and we were sorry you had difficulty operating the heating and television controls in Reef Lodge. Property Owner
Barbara June 2024

“The lodge was very tired, needed a huge amount of updating.”

Several things mentioned to the manager … unable to open bedroom window because the hot tub never turned off and the chemical smell was strong. Hot tub under bedroom window

- Barbara, June 2024

Many thanks for your review. Reef Lodge is one of our original Holiday Homes, hence the grading of two stars. The Owner has arranged for the Hot Tub to be moved further away from the master bedroom window, and as you will have noticed, the decking has been extended in preparation for these alterations. We are also awaiting the installation of a device to help lever the lid off the Tub, to facilitate guest use. We do offer a range Lodges in our ocean Collection that vary in terms of luxury, and the price reflects the grading that has been awarded through Sykes. We aim to cater for all guest requirements and financial budgets. Property Owner
Karen May 2024

“We have just returned from a 4 night stay at The Reef Lodge.”

Absolutely superb. A lovely relaxing stay in an amazingly clean & well equipped lodge . The hot tub was beautiful, the grounds are so well kept, whilst still being dog friendly, staff very friendly and welcoming. Gorgeous coastlines to explore . Thank you for a lovely holiday From Karen Colin & Poppy

- Karen, May 2024

Hi many thanks for your lovely review. We are delighted that you had such a super time in Reef Lodge. As a team we do work hard to ensure that all our guests have the best experience possible with us here at the Retreat. The Pembrokeshire coastline is stunning, and such a fantastic place to explore ; and the beaches are also superb! We look forward to welcoming you back in the near future for more adventures! Property Owner
Giovanni May 2024

“Lovely place and would recommend it to anyone”

- Giovanni, May 2024

Hi many thanks for your review. We are glad to hear that you enjoyed your stay with us in Reef Lodge. Property Owner
Max April 2024

“Hi we arrived at the lodge and we had a problem after the first night the door ...”

Hi we arrived at the lodge and we had a problem after the first night the door holder had pulled the window out as it had been attached to the window frame so I reported it straight away and the site upgraded us to a fantastic lodge which was very nice of them the only bad bit of feedback I can give is that the hot tub wasn’t checked like it should of been and after 3 days it was very cloudy and dirty looking it put me off going in it and putting the kids in so we only had 3 days in the tub which was disappointing in a way it was my fault aswel for it saying anything I just didn’t want to complain anymore and be that guy moaning about everything but to be honest I didn’t see the tub get checked at all while we was there and I know they should be checked at minimum once a day because of this I’m going to give 4 star and not 5 but we did appreciate the upgrade very much and it is a really nice peaceful site but maybe just up there game on checking there hot tubs

- Max, April 2024

Hi many thanks for your feedback, we always take our guest reviews seriously as we do aim to improve our customer service. We are sorry that there was an issue with the window in Reef Lodge, this has now been fixed. The wind has been exceptionally strong during recent storms, and if the door is not secured properly, there can be issues. We are delighted that you were pleased with your upgrade to Ramsey Lodge; the views from there are wonderful, and as double Lodge, its very comfortable. According to our records your Hot tub was cleaned on the Thursday, and then checked and cleaning solution added on the Saturday, the day you were transferred to Ramsey. On the Monday the tub was completely emptied and refilled, as the water was very cloudy. The tub was also checked throughout your stay for the rest of the week, the maintenance engineer commented that at times you were not at the Lodge. It was noted that there was lots of sand and even stones in the Hot Tub! We do kindly ask in the Welcome pack that guests use the shower before using the Tub, as this will affect the condition of the water. Property Owner
Mark September 2023

“The caravan was fine but the place itself is definitely NOT DOG FRIENDLY.”

And we at least expected there to be a shop on the site. We where so disappointed that we actually left to go home 2 days early. Totally Ruined our Honeymoon.

- Mark, September 2023

We are really sorry to hear that your Honeymoon was ruined! Nothing was mentioned to us during your stay that you were so unhappy, or on the feedback form provided. We would have been more than happy to help improve your stay with us. When you informed us you were checking out early, the only comment was how disappointing the weather had been..... It clearly states on the web site that the nearest shop is 2.8 miles away, but we do sell milk , a few snacks and drinks on site during the peak season. There is a wonderful Cottage bakery within walking distance, which is pre - order only, as detailed in the Holiday Home Welcome packs. Reef Lodge is dog friendly, and up to two well behaved dogs are permitted to stay. We also have a small dog walking area on site with bins, and pets are welcome around the park on a lead. There are also areas on the beaches that are designated dog friendly during the busy summer months and some great parks to explore with your pet Property Owner
Carol September 2023

“The only issue we had was the hot tub not heating so we were unable to use for two days.”

As soon as I reported it to reception it was fixed.

- Carol, September 2023

Many thanks for your review. The Hot Tubs are cleaned and ready for guest use on arrival. There are instructions in side the Holiday Homes with safety guidelines on how to use the Hot Tubs. Guests are advised not to tamper with the temperature controls, as the heating can switch off. It is a pity that you did not report the fault to reception sooner as we could have sorted the issue out straight away. Property Owner
Julie August 2023

“Perfect place to stay if you want a quiet relaxing holiday.”

- Julie, August 2023

Hi, many thanks for your review. We are a very tranquil and peaceful park, and the Retreat is the perfect place to unwind, especially after a busy day of exploring. We are so glad that you had a relaxing holiday. Property Owner
Andrew August 2023

“Arrival and check in was very smooth considering we were a little early the onsite staff were extremely friendly, kind, courteous and knowledgeable of the facilities and local area.”

We could not fault the lodge one bit, we were told the hot tub cover was heavy due to the continuous rain we've been having but after a couple of times we found an easy way to remove and replace without an issue. We have done a fair few holidays in the UK on various different sites and found this one to be a little gem, nestled alongside the beautiful Pembrokeshire coastline. At this lodge you have the peace and quiet of the countryside but close enough to go visiting various different local beaches every day, and upon returning to relaxing the hot tub to soothe aching muscles from the days activities.

- Andrew, August 2023

Thankyou so much for your detailed review. We are really delighted that you had such a great stay with us. We have ordered a new cover, but will take a while to arrive according to the manufacturer. We are a family orientated site, and it is very peaceful here, but ideally situated to explore the fabulous coastline and other numerous attractions that Pembrokeshire has to offer. Property Owner
Sarah July 2023

“Had such a lovely time, cabin was super clean, exactly how it was advertised, ...”

Had such a lovely time, cabin was super clean, exactly how it was advertised, had beautiful views and can’t wait to come back

- Sarah, July 2023

Many thanks for your review. We are glad that you enjoyed your stay with us, we look forward to welcoming you back in the near future. Property Owner
Rebecca July 2023

“The Lodge I stayed at was fantastic the only downside was the lid for the hot tub was extremely heavy to put on and the patio doors were hard to lock, and that there was no gate on the decking as this particular lodge allowed pets and I just felt that if my dogs where locked in it would of been so much more relaxing, other than that it was very clean great location and just so relaxing staff we're very friendly I would definitely go back to Reef Retreat!”

- Rebecca, July 2023

Hi , many thanks for your review. We have investigated the report regarding the Hot Tub Cover, and a replacement has been ordered. Many thanks for bringing this to our attention, as we always take reviews seriously, and our team do their best to rectify any issues as quickly as possible. We are glad that you enjoyed your stay with us. Property Owner
Paula June 2023

“Not as dog friendly as advertised unfortunately, no gate on the decking to prevent dog getting out, I had to put my own barrier in place.”

Our patio door wouldn't lock, was unable to speak to anyone as office closed and emergency number provided was not being answered and no one phoned when I left a message, we had to prop a door under the door handle to feel safe. Wi-Fi was also not connecting. However, caravan was spotless and the hot tub was a welcome luxury so overall experience was enjoyable.

- Paula, June 2023
Rodney June 2023

“Friendly staff who did try to be of assistance.”

However the “Company” promotional description of the “Lodge” in particular the location is misleading and not as we expected. There were a number of cosmetic issues with the Lodge, also a window difficult to open and patio door difficult to close and in particular to lock. This was mentioned to reception who confirmed there had been a problem with locking but had supposedly been rectified. The main TV was not working on day of arrival necessitating maintenance call out. Was eventually fixed but only after 3 days. Bedroom TV positioned in front of dressing table mirror, not above as shown in promotional photos. Furniture, only small settee and one chair, not fully furnished as shown in photos of Lodge. Welcome pack didn’t have tea coffee sugar washing up liquid as was described. Did receive washing up liquid on request. Location states Lodge perched at costal village of Little Haven. Not so, Little Haven 1.8 miles drive away. To walk to Little Haven at least 45 minutes which is not recommended as walking along single track lanes with potential hazardous traffic conditions. Promotional description of property includes local bakery, farm shop and club on adjacent site serving meals. There is no actual bakery or farm shop on site. Remote contact possible by phone to order subject to availability Club only serves meals on weekend evenings. Not open during day. Having due regard to the promotional information and description, overall we were disappointed with the accommodation and in particular location which does not give us any incentive to want to return Rodney & Audrey Hall

- Rodney, June 2023

Many thanks for your review. The patio door frame had expanded during the considerable heat that we had experienced during your stay. We are sorry you had a few issues with your TV, it is a new set and we did our best to rectify the issue for you. The furniture in the Lounge has had to be replaced at short notice, due to damage caused by previous guests. We will be updating the photos with Sykes . Little Haven is only a 5 minute drive down a quiet country road. The site next door is open on weekend and serves food , but this does change throughout the year. We will check over the promotional material from Sykes and amend as necessary. Property Owner
Janet June 2023

“Probably not the type of cottage we will use again.”

Patio door nor working, and some windows difficult to open. Unable to sit out on veranda/decking as not puppy secure. 2 exit areas that he did run free from. The dog exercise area was excellent though. Site staff very friendly . Neighbours friendly too. Contained all kitchen equipment we needed.

- Janet, June 2023

Hi, many thanks for your feedback. We did have a few problems with the door and windows, due to expansion of the surrounding materials during the excessive heat at that time. Property Owner
Pamela May 2023

“Everything was spot on only we found it difficult to put the cover back on the ...”

Everything was spot on only we found it difficult to put the cover back on the hot tub as it dropped behind and we struggled with it

- Pamela, May 2023

Hi, many thanks for your review. we are glad that you enjoyed your stay with us. Property Owner
Yvonne May 2023

“The property was very clean and comfortable.”

The only thing I would recommend is stating what coffee pods the coffee machine uses.

- Yvonne, May 2023

Many thanks for your review, we have considered your suggestion. Property Owner
Evelyn April 2023

“The lodge required some basic maintenance to bring it up to customer expectation, Sykes liaised on our behalf to feedback issues raised, but the owner was not prepared to discount the price when faults were brought to their attention, which is a poor reflection on their attitude to providing a positive customer experience.”

As a result we would not consider a re-visit.

- Evelyn, April 2023

Hi, many thanks for your review. We do take all comments and suggestions seriously, and always try to make improvements where possible. Property Owner

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Summary

Please Note: this property requires a minimum of 3 night stays and accommodates Monday and Friday check-ins only
Single-storey
Two bedrooms: 1 x king-size with TV and en-suite cloakroom, 1 x twin
Shower room with walk-in shower, basin and WC
Open-plan living space with kitchen, dining area and sitting area with flame effect Electric fire
Gas central heating
Gas oven and hob, microwave, coffee machine (pods), fridge/freezer
TV, WiFi
Highchair and baby bath are available if requested in advance
Fuel and power inc. in rent
Bed linen and towels inc. in rent
Off-road parking for 2 cars
Private wrap-around decking with furniture and hot tub
Note: This property accepts up to 2 well-behaved dogs at a charge of £35 for the first dog
Sorry, no smoking
Fresh Artisan Homebaked bread, donuts and patisseries to order from the Cottage bakery 1.2m
Clubhouse open to non-residents in the site next door with bar and pub grub 50m (opening hours vary according to the seasons)
Shop 2.8 miles , pub and beach 1.8 miles
Note: There are steps up to the property
Note: No electric car charging permitted at the Lodges
Note: No stag/hen parties or similar
It is a family holiday park

The property

A quaint single-storey lodge perched in Little Haven near Broad Haven, Dyfed.

Hot tub.

Pet-friendly.

Pretty views.

Private decking.

Milford Haven 5.2 miles; Haverfordwest 7.6 miles; Pembroke 13.4 miles.

Note: This property can be booked with Refs. 1118693, 1118697, 1118699, 1118702, 1121616, 1132153, 1118702, 1118619,1155947, 1137899, and 1165115, together sleeping up to 50 guests.

Please Note: this property requires a minimum of 3 night stays and accommodates Monday and Friday check-ins only

Ocean Lodges Little Haven

Set in the lovely surroundings of the Pembrokeshire Coast National Park in Little Haven, Dyfed is this lovely grouping of properties Ocean Lodges Little Haven. Benefitting from delightful sea views, close proximity to a range of amenities and a beach, as well as off-road parking and pet-friendly accommodation, Ocean Lodges Little Haven is the perfect spot to begin your fun-filled getaway in South Wales. Ideal for groups of friends or families, these lodges home well-stocked kitchens with all the necessary appliances needed in order to rustle up tasty dishes for the whole group, homely living areas and private decking spaces with furniture and hot tubs, so you can indulge a long soak after a day of traversing the stunning coastline. Begin your adventures at Broad Haven beach where you can sunbathe, paddle the shores, or just simply watch the world go by; why not try your hand at a range of watersports that are on offer here, including surfing and windsurfing ahead of trailing some of the local delicacies in a selection of bars, pubs and bistros nearby. If you prefer to traverse the surrounding landscape by foot, be sure to embark on Martin's Haven Coastal path which winds its way around magnificent cliffs with stunning views over the Islands of Skomer, Skokholm and Gateholm; in late August and early September, keep an eye out for grey seals with their pups! Journey to Haverfordwest where you'll find Haverfordwest Town Museum, Haverfordwest Castle or enjoy an array of feathered species at The Secret Owl Garden. For a truly unforgettable trip to South Wales, choose Ocean Lodges Little Haven as your new home-from-home.

Note: This property has a Good Housekeeping bond of £250.

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About the location

BROAD HAVEN

Haverfordwest 6 miles; Milford Haven 7 miles; Pembroke 13 miles.

Set on the superb Pembrokeshire coast, this seaside village boasts a wonderful, sandy, Blue Flag beach that is perfect for swimming, boating and surfing during warmer months and ideal for invigorating, scenic walks on cooler, windy days. This small seaside village offers a few local shops including a supermarket, Post Office and water sports hire centre and sportswear shop, located just along the seafront. There is also a selection of restaurants, a bar, cafes and a pub. Just along the coast, accessible by walking on the beach at low tide or on the coastal road, is the pretty village of Little haven, where there are also several places to eat. Enjoy the picturesque views from the world-famous Pembrokeshire Coast Path, or chose countryside walks and cycling paths that cut through the rural landscape. Drive around Pembrokeshire and discover the magnificent St David’s Cathedral in the smallest city in Wales, explore an array of castles and a wide selection of theme parks and other enticing attractions. This is the perfect location for all ages, all year round.

Please Note: this property requires a minimum of 3 night stays and accommodates Monday and Friday check-ins only.

Note: This property accepts up to 2 well-behaved dogs at a charge of £35 for the first dog

This property offers the following short breaks:

Winter
Off-season
Last minute

Broad Haven, South Wales & Pembrokeshire (Ref. 1121614)

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Features

Reviews & Ratings

“I booked for log cabin was very very disappointed as it’s just a small caravan with cladding on outside to look like wood.”

“Stunning week away .”

“Firstly an amazing greeting very friendly staff , very helpful and knowledgeable about the area.”

“Reef lodge is a beautiful place to stay.”

“We had a very pleasant time at Reef Lodge.”

“Your property was lovely and clean.”

“The lodge was very tired, needed a huge amount of updating.”

“We have just returned from a 4 night stay at The Reef Lodge.”

“Lovely place and would recommend it to anyone”

“Hi we arrived at the lodge and we had a problem after the first night the door ...”

“The caravan was fine but the place itself is definitely NOT DOG FRIENDLY.”

“The only issue we had was the hot tub not heating so we were unable to use for two days.”

“Perfect place to stay if you want a quiet relaxing holiday.”

“Arrival and check in was very smooth considering we were a little early the onsite staff were extremely friendly, kind, courteous and knowledgeable of the facilities and local area.”

“Had such a lovely time, cabin was super clean, exactly how it was advertised, ...”

“Not as dog friendly as advertised unfortunately, no gate on the decking to prevent dog getting out, I had to put my own barrier in place.”

“Friendly staff who did try to be of assistance.”

“Probably not the type of cottage we will use again.”