“The property needs a lot of tlc paid to it.”
They are about 14 years old atnd need a refit! The toilet seats in both rooms were loose. Shower was very hard to turn on and off. Had to get a cloth to do it!
Door handles were loose on 2 doors, 1 of the table chairs is loose, I shut my finger in the seat!
Plates and glasses have chips in them, Oven is hard to use as temperatures are rubbed off. Could not get the dryer to work.
Dust and dirt at low level hanging off the radiators, tv all grime above it. Poor decking and steps up to the front door all need retreating looks very scruffy!
Grass is far too long when fishing feet get soaking wet!! Very low level water, needs filling up not good for Fishing you could see the mud on the bank, water is very dirty which was a shame as it is a nice spot and very quiet. There needs to be rubbish bins by the lodges not all the way up by the entrance track.
We did not get any information about door code, wifi etc I had to phone the owners number. There should be an info pack on arrival etc with information on.
We don't usually post a reply as comments are usually constructive. However, the content of this review is quite simply untrue.
Our lodges are 7 years old and we agree that they are in need some minor updating and repainting. However, most of what is needed quite simply cannot be done whilst guests are staying in the lodges and as we have been fully booked for most of the summer, the work has been scheduled for later in the year when the lodges are quieter.
We should point out that were not made aware of any of the things that the guests complained in their review. Had we known, then of course we would have rectified them.
With regards to the tumble dryer not working, there is a guest equipment manual in each lodge, so the instructions regarding how to make the tumble dryer work would have been in this folder. Alternatively they could have used the free WiFi in our lodges to find out how to operate the dryer or called us.
With regards to the fishing, we had 2 lots of guests staying in 2 of our other lodges at the same time as this guest and they have both sent us messages and photographs saying how wonderful the lake is and how great the fishing was. We have photographs to show that the grass is not long and the banks of the lake are not muddy. The lake and the fish in it are very healthy. The water level is a bit low at the moment as the lake has recently been dredged. However, this did not stop other guests catching over 40 fish during their stay the same week.
With regards to the rubbish bins, it is common practice with sites that have multiple units that there is a central rubbish collection point.
Information regarding door code etc is emailed to guests when they book.
Property Owner