“Thank you for having us at your lodge .”
We did enjoy our stay but it was not luxury. There was no dressing gowns for the hot tub you'd expect and the hot tub was greasy. Your lodge is stunning but could be done with a deep clean. On arrival the road up to ithe property really needs attention. The kitchen was clean but the cutlery in drawer wasn't clean or checked there was also rotten bananas half eaten loft and waffles left behind. The pans in cupboard were in disarray and plates needed washing before use. I refixed the cupboards ...
We did enjoy our stay but it was not luxury. There was no dressing gowns for the hot tub you'd expect and the hot tub was greasy. Your lodge is stunning but could be done with a deep clean. On arrival the road up to ithe property really needs attention. The kitchen was clean but the cutlery in drawer wasn't clean or checked there was also rotten bananas half eaten loft and waffles left behind. The pans in cupboard were in disarray and plates needed washing before use. I refixed the cupboards and dishes as I do look after 5 star luxury lodges myself. All in all we enjoyed our stay and had wanted to extend it but seemed a nightmare to try and extend. We will return some time as it was quiet and we did enjoy the fire and the view.
Dear Mr Russel
We are sorry to hear about the issue with cleanliness - this has been fed back to the cleaning team and we will monitot this going forward. Thank you for organising the cupboards for us, much appreciated. We will consider the dressing gowns - not sure yet if the laundry service can take care of these at changeover. Sorry to hear that extending was diffiult - this is handled by Sykes. To help future guests, I have just spoken to Sykes and they confirm that extending can be done using the Sykes App or by a phone call to Sykes but that an SMS may not be picked up. Otherwise, very glad you enjoyed your stay and we look forward to welcoming you back in the future.
Best wishes
Jim and Anita (Owners)
Property Owner
