“We had issues with the kitchen lights which we had to reset using the fuse box(apparently fixed the week before) both toilet seats were held on by one fixing, shower in main bedroom cold(waiting for part).”
Main bathroom bath tap not very clean and shower head the same. Noticed lots of cobwebs in both bathrooms and high up in the living room(so whoever cleans ) doesn’t vacuum these up. The garden space was ok but I had to remove a dead bird before my dogs could get to it. So safe to say we never used the showers or bath or hot tub for that matter. On the first morning we both were itching from the bed so made the decision to pack up and return home so we will not be returning to Starwood ...
Main bathroom bath tap not very clean and shower head the same. Noticed lots of cobwebs in both bathrooms and high up in the living room(so whoever cleans ) doesn’t vacuum these up. The garden space was ok but I had to remove a dead bird before my dogs could get to it. So safe to say we never used the showers or bath or hot tub for that matter. On the first morning we both were itching from the bed so made the decision to pack up and return home so we will not be returning to Starwood again. I did let the owner know when he rang me about an electrician been sourced for the light so overall not a very good experience and for the price we paid NOT good value…Doubt we will get any money back and if not(lesson learnt)..
To receive a review like this is disappointing and it is unfortunate that the weather was terrible during their stay.
As previously stated, we use a professional cleaning company recommended by Sykes. We also do a meet and greet and tell guests to let us know if there are problems and these guests did not inform us about anything bathroom related or indoor cobwebs.
They say that they were itching from the bed, however the cleaner had found dogs' hairs in and around the bed and new bedding was purchased at our own cost. To omit this fact from their review is disingenuous and the cleaner has notified us that the bed was completely clean upon the guests' arrival.
The kitchen light had issues the week prior and were scheduled to be fixed the day they decided to leave.
They complain they found a dead bird in the garden, while knowing very well that the log cabin is in the middle of the countryside. What would they do if they found a dead bird on their front doorstep?
It is also pertinent to mention that we have not received a single complaint since these guests left.
No compensation was offered because: 1) they let their dogs sleep in the bed which requires more cleaning and to insinuate this was our fault is insulting not only to ourselves and the good service we provide, but also to our valued guests who fully appreciate Starwood; 2) they decided to leave early and we were unable to advertise the log cabin to someone else, while only notifying us of their departure when they were about to be informed that an electrician was coming to fix the kitchen lights.
While we welcome constructive criticism to improve our service to guests, we have to be careful of people intentionally leaving misleading reviews such as this one.
Property Owner
