“No water in hot tub we filled it I did say I would however no chemicals for it and it wasn’t working someone came Saturday before lunch put chemicals in and said jets were not working correctly also filter kept coming off he told us to just keep it off and he said owner had said to empty and not fill hot tub hence why it was empty on the Friday
We could not use hot tub until late Saturday afternoon which is not right as I had paid for hot tub.”
Utensils were dirty chopping knife full of old food cereal bowls dirty 2 of them
Microwave food at top
Benches had crumbs on and beside toaster and microwave was grinded old spillages
Shower head broken
Iron no plug on it
So it’s safe to say it wasn’t the best and I’m disappointed in the experience yes I got an apology off the owner it was sorry for the inconvenience it’s caused
The lodge beautifully situated overlooking the lake
We have booked again a different lodge with a different owner but gone through the owner themselves who let us look around the lodge on Sunday what a huge difference and so clean overlooking the lake
I feel let down as it’s alot of money I paid to have so much wrong
The Logcabin was cleaned on change over by an independent cleaning company and they insist the logcabin was immaculate on completion.
I meet and greet all new guests,and indeed met these guests on arrival at 3pm,we had a tour of the logcabin,including kitchen,bathroom,bedrooms..
They seemed very happy with what they had seen,and offered no complaint at this time.
The hot tub maintenance is outsourced to a specialist hot tub company who attend the hot tub on daily basis.There was a misunderstanding in the scheduling,which resulted in the hot tub not been filled up,I managed to contact the company around 5pm,who said they had left site,but could return until the following morning,which indeed they were and the hot tub was up and running by mid morning.I tried to contact the guests to inform them of this arrangement but,was unsuccessful,I left a message for them to contact me.
The guests finally contacted me at 9-30pm that evening and I gave them the news the hot tub would be up and running by mid-morning the next day,which I thought was quite reasonable given that the hot tub company was not based on site.The guests were very abusive,but they still had not complained that anything else was not to their satisfaction.
I am available 24/7 to assist and make sure that guests enjoy their stay,I always leave my contact details when I meet and greet.
I was only made aware that the guests had issues,( besides the hot tubs ) when I was asked by Sykes Cottages to respond to their complaints.
I understand guests book and pay hard earned cash for their special break,and I would like to think that I can play my part in making it special.
Property Owner
