“The caravan was dirty and cold the oven was filthy,crumbs on toaster and table.”
radiator in sitting area not working electric fire wouldn’t stay on long enough to heat area. Ad stated internet available this was a major selling point for someone traveling with special need child.owner brought in a dongle it wouldn’t connect she said the site had problems however talking with other guest they were all working. ad said towels supplied there was one face towel on each bed 1 tea towel we had yo go buy towels. dvd player didn’t work loud Electrical buzzing sound when switched on couldn’t be used .Doors don’t close due to carpet been thrown down not trimmed or fitted properly. would have been nice to know we were so close to train line got no sleep.we had to eat out as cooker and oven were filthy with grease even after i had cleaned it couldn’t bring myself to actually cook there nor sit in the ice cold area to eat. We had to cut the holiday short leaving early hours Wednesday as the children were very unsettled at this caravan. we have never at anytime been in a caravan that was in this condition it should not be let out until all the necessary work is complete and caravan made safe and comfortable there was not any PAT tickets on any electrical items. Outside decking has not been cleaned since possibly last season mould growing. bbq rusty uncovered unfit for use. Owner said we were second hire of season disgraceful condition I cannot recommend this caravan. We lost 3 days holiday due the the terrible condition of this property not at all what we expected from a sykes booking
We took a couple of photos on arrival as we couldn’t believe what we had walked into
This could be a nice caravan but requires quite a bit off maintenance to make it like the ad. also the ad needs to reflect what you are actually getting I accept things can go wrong however this was not right from start.
Thank your for the feedback for Beachcomber. I was sorry to read of the issues you had raised. Firstly, can I apologise about the Wi-Fi, this was an issue on the whole of the site. We did kindly supply you with a dongle, but in this instance it was something that was beyond our control. We and the site do take health and safety seriously and there are up to date copies of the both gas and PAT certificates in the property. There was an issue with the radiator in the main living area and this has now been rectified. We have taken on board all your other comments and have done a thorough inspection of the caravan to remedy any issues you had alerted us to.
Property Owner
