“Front door needs repaired as it sticks, Lodge was not clean with dirty window sills, glass doors filthy, outside table also dirty and area around hot tub had green mould and had a bad smell everyday from shower I did wonder why there was 4 plug in air fresheners.”
Electrical appliances were not Pat tested, TV not working in bedroom, dining table legs loose, dirty mop bucket full of old dirty water, hoover taped up and not pat tested. Kitchen drawer broken. Hot tub cover had mould on it, we left early due to these issues. Overall place needs repairs, and a good clean. Very disappointed as it was our first to time hiring lodge and was only holiday we could afford this year.
Site was secure and friendly but we heard the other people have complianed but seems this site do not not react to customer complaints
Wouldn't recommend going to that lodge
Thank you for your feed back, we took on board some of your comments the front door was a minor issue it is just a bit stiff at times we have now re oiled the door and all seems to work as it should, I disagree with the glass door been filthy I personally clean the lodge myself as we found that outsourcing to contract cleaners in the past was unreliable, again there was no green mould on the hot tub this is serviced before every stay and the water is drained and fresh chemicals put in, the shower has no issue with the drains and we have had them checked so unsure as to why there would of been any smell, the wifi unfortunately is controlled by the owners of the actual park so nothing we can do about the speed of it hence intermittent problems with the bedroom tv, we agree that it does need upgrading for a better service and are in talks with the park to do something about this, kitchen draw we couldn't find an issue with it, there is no legal requirement to pat test in a lodge or in fact the uk, place is always clean, we agree with some of the points but feel you have over exaggerated and tried to find any minor issue to justify trying to reclaim compensation where we feel it doesn't justify it.
Property Owner