“On arrival ,not off to a good start , no key for 3 days as previous occupants had taken it home so we had to wait for it to be posted back !”
!..Cabin not as advertised ,very dated and maintenance issues ,very disappointing. Back door lock had metal sticking out ,owner told ,didn't seem interested untill my wife ripped her coat on it next day £50 offered .Lots of problems with faulty boiler , no hot water / heating had to keep phoning/ texting owner to come out and get it up and running again ..We wasted a lot of time waiting for him to respond ..Plumber came out the night before we left and a part was needed ...so it wasn't fixed while we were there ..On one occasion the owner told me he could come out as he was going play golf ( he lived only 5 mins away) so he was sending his dad who lived two valleys away , so he had to drive to us ..We decided to leave even though we had another night booked ,enough is enough . Key left where requested and owner never asked us why we had left early .. We asked for a full refund as it really wasn't the holiday we were hoping it would be .. We got £100 plus £50 for my wife's coat as he said he had bills to pay ! We had to wait 10 days to get the money off him after numerous prompts as everything was ..I will sort it tomorrow but tomorrow never came ..We spoke to sykes cottages and they didn't want to know so we will remember not to book through them again .. A holiday we will remember for a long time but for all the wrong reasons ..
We apologise for any inconvenience you had while at the property, the missing key was indeed unfortunate and had regrettably been outside our control at the time. The door lock has now been repaired and we are arranging to bring another person onboard to ensure that moving forward any maintenance is dealt with swiftly, we have also now had the boiler rep[laced.
Property Owner