“Issues when we arrived, no water, owners had not turned it on, and also no wi-fi!”
Cleanliness was not a word to associate with this property, if you like musty; OAP vibe this is it! Spoke with owner who shared how to switch cold water on, although forgot about hot water (thank the Lord for the electric shower) as it was boil the kettle to wash up, and no black-out curtains in very small bedroom, which is a must with street light only 250 yards away. Owner brought wi-fi next day but that too was very poor, OK for checking e-mails but no Netflix or on demand with the shared use across site and this was not in high season. I think the owner needs to know that the hot water switch seems to work the shower and the hot water, this needs switching on at the boiler, but it was too later for our stay, and is there not a responsibility by the owner/letting agents to ensure that the hot water is checked (Legionnaires)? The electric heater in the main bedroom did not work and there was no facility to dry towels after a shower, the bathroom was filthy. Everything needed washing on return home! If it hadn't taken 8 hours to drive to this place, I would have demanded alternative accommodation, which is difficult with a fur baby in tow. Sykes should have paid us for staying at this barely 1* chalet, although the ants living in the kitchen seemed to like their accommodation. We will seriously review staying at a Sykes property again after this!! Belive me, this is a mild review!! NOT A HAPPY CUSTOMER!! But the owner had been busy that week!!!!
Thank you for your feedback. We are concerned you didn’t have the holiday you expected. We are disappointed, that after your initial contact that these issues were not mentioned to us. I know that if there had been further contact, we could have helped to improve the quality of your stay. We are happy to be contacted in this way.
We apologise for the very small proofing error that slipped through mentioning WiFi. This chalet had no facilities for WiFi as well as not being advertised with Smart TV. This has always been an upgrade we intended to make. When, I mentioned this to you, I was horrified to find it in the small print although it was never mentioned in the tick list of provision at the top of the page. We came and bought our own personal WiFi At this time you could have mentioned your other issues. While I was at the site, I could have resolved these. There was no Netflix due to Tv not being a smart tv. It was never advertised as a smart tv.
While I might have ‘busy weeks’, this did not mean less effort or cleaning on our part. Our property was presented as described via photos and blurb with the one small exception.
We do everything we can to give our guests the best possible holiday we can. This includes cleaning thoroughly all areas of the chalet as well as making sure all our bedding and sheets are washed ironed and smelling fresh. The sheets are new this season, while all towels and soft furnishings are washed and ironed prior to every stay.
Property Owner
