“We have stayed in a lodge here before and we really like the facilities at the lodge, especially the hot tub, sound system and the games.”
The lodge is always so warm and cosy which is perfect as we tend to visit in early spring or Autumn. It is also great that there are so many towels, particularly when you're using the hot tub often.
Unfortunately on our most recent visit the lights in the hot tub were not working which wasn't ideal when using the hot tub at night. There also seems to be a discrepancy between what the lodge booklet says (turn the temperature down when children are using the hot tub) to what the staff member told us (children shouldn't go in and don't try to adjust the temperature as it messes with the levels and won't stay hot). Unfortunately the lights were not working for the duration of our trip as we were told that it they were to replace them they would have to drain the whole hot tub and we would lose a days use. This was frustrating.
We also had the batteries in the thermostat run out and a light not working. Both issues were resolved eventually, but we felt that all 3 of these issues could have been preventable if things were checked to be in working order before our visit. Of course we understand that sometimes they do genuinely stop working when we are in the lodge, but for this to happen to 3 things felt unlikely. Particularly the hot tub lights needed checking prior to our visit and it certainly felt that the staff member only checked the hot tub when showing us how to use it.
As for cleanliness, the bathrooms were clean. However other areas such as the kitchen and the lounge rug and surfaces didn't seem to be any cleaner than from the previous guests cleaning. When we left the property we felt the kitchen was as clean as it was when we arrived and the lounge rug was cleaner and that is with us not having all the cleaning facilities that cleaners would have. Also, the Henry hoover at the property is breaking (nozzle falls apart) and it isn't really very good for laminate flooring, it just feels like if you use the main nozzle you will scratch the flooring.
Overall, we still really enjoy coming and we will no doubt come and stay again, but we'd feel more confident booking if more thorough checks were done before our visit and if the cleaning was better. We don't give this feedback to criticise, but in hope that these issues can be resolved and help improve the stay of all customers.
Thank you very much.
Thank you for taking the time to leave feedback, I truly value this feedback as we want to ensure that we maximize our guest experience and appreciate your recommended improvements.
Property Owner
