“Overall impression upon arrival was excellent ,secure gated entry into the park .”
Lodge looked lovely ,well presented with parking along side .upon entry we were reminded once again of the pets policy for our 4 legged friend ,pet friendly is an overstatement , pet tolerant would would be a better description.nothing was provided which we have been accustomed to at other places we have stayed ( dog bowl ,blanket ,dog treats etc ) ,I know we were advised to bring everything for our dog beforehand ,which we did ,but its the little touches which mean a lot . The pets policy also threatens that you would be leave the site if your dog was found seeing on the grass ,we had to exercise our little dog on the road outside the site ,which has no footpath , not ideal with the amount of farm traffic using this narrow road . we were also concerned upon arrival of a guy spraying weed killer on the grass and gravelled areas around the lodges , although he did say it was ''pet-friendly ''. The layout of the lodge was great , all on one level which was a bonus .the inclusion of a washing machine and tumble drier was a great help with the wet weather we experienced ,the dishwasher and the cafetiere were a big help also . plenty of crockery and adequate pots and pans were available ,the only comment I would make is there was only 3 large spoons for cereals ,soup etc . The sofas were nice but uncomfortable ,no back support and the zip -together king size bed was also uncomfortable ,luckily we were able to move to the much more comfortable double bed in the other bedroom . the overall cleanliness was okay but we discovered all sorts of hair and grit under the sofas and under the cushions ,which we hoovered ourselves. we did appreciate a change of bedding and towels after our first week in residence though , which was nice. The major gripe however was the lack of WIFI ,although it was not advertised as having this facility ,its something that we expected this day and age in a luxury accommodation ,its something the owners may wish to consider if the technology is available in the area. we went to the local pub in the village to use their free WIFI ,and enjoy a good pint ! Overall ,if you don't have a dog and don't mind the lack of WIFI ,this lodge is ideal for you ,plenty of space for 4 people ,and a nice outside seating area when the weather is fine .The village of Gargrave is nice ,a bit of a walk ,but everywhere is within walking distance ,it just depends how dedicated you are
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I spoke with you once you had arrived and twice during your stay and not once did you say that under the sofas weren't clean so I am surprised you have made this comment. I also inspected this lodge before your arrival and it was clean. We have NEVER had complaints about the beds been uncomfortable so again this is a suprise, however it is hard to please everybody. We will be replacing the sofas in due course. We have had some very bad experiences with dogs that's why we have to be very informative of what we expect. We no longer accept new bookings with dogs due to these bad experiences. Once we have honoured all bookings with dogs we will be replacing the sofas. I don't believe it is up to us to provide dog bowl, blankets etc mainly because of been able to wash these such as pet bedding, we only have a 2hr turn around window and also if your dog has an allergy or anything else. Like you say sykes don't advertise the lodge as having wifi so i would recommend in future if this is a necessity to your life you book somewhere that has it. We like the fact our guests can switch of from the toll everyday life can bring.
Property Owner
