“The lodge is described as child/dog friendly, but there is no gate on the decking.”
There is a gate in the picture.
We were not happy, as we have a golden retriever puppy. We booked this lodge as it was dog friendly and had a gate, so we could let him out on the decking.
We texted the owner, to ask for help. We had a missed call from them, as we were walking the dog. They did not leave a message and made no attempt to contact us. They knew we were not happy.
We ended up having to use some of the patio furniture to block the gap, so he could come out on the decking. This meant we did not have enough seats for us all to sit on the decking. We paid so much for this particular lodge, so we could all sit out together.
The front door is quite difficult to lock. We ended up having to only use the patio doors when we went out.
The couches are not comfortable at all. We had read other reviews saying this, but assumed the owners would have done something about it, as there were a lot of complaints.
We found a wine glass with lipstick from previous guests. The cutlery wasn't very clean.
We read a previous review saying they had received a welcome pack of food. This is not the case - you do get cleaning items, soap and shower gel.
The decking is in desperate need of power washing, and the roof really needs cleaned.
The lodge is a nice size. The main bedroom is very big. All of the beds are comfortable. The dining table is a lovely size. There are plenty of kitchen utensils etc for use. WiFi was never a problem.
Initial contact was good, plenty of communication right up until arrival. Keys were easy to access.
Just very disappointed with contact when we arrived, as owners did not seem to be interested at all.
The decking was replaced last year with widened steps for easy access to the decking. We do not state that the decking is totally secure. We did try to call you as soon as we received your text in order that we could discuss the options , but you did not call us back. We assumed therefore that you had resolved the issue.
Property Owner