“I am partly dissabled so my comments are based on this.”
1. I had to park next to the property because of my health problems but found it difficult to do so. 2. The property has a massive, huge, Acorn tree over it, and the acorns were dropping onto the roof every night which kept me awake. 3. The seating was tidy and clean, but not very comfortable at all, there was not one comfortable chair in there. 4. The heating was not very high , as most of the week it was very cold and could'nt work out how to adjust it. 5. I feel that Sykes have not explained ...
1. I had to park next to the property because of my health problems but found it difficult to do so. 2. The property has a massive, huge, Acorn tree over it, and the acorns were dropping onto the roof every night which kept me awake. 3. The seating was tidy and clean, but not very comfortable at all, there was not one comfortable chair in there. 4. The heating was not very high , as most of the week it was very cold and could'nt work out how to adjust it. 5. I feel that Sykes have not explained the surrounding area enough, Because it was so hilly, I had a job to get about, so did'nt walk anywhere. I don't think its catered for the elderly enough.
I left a day early as did'nt want another cold night.
Thank you
Thank you for sharing your feedback with us. I understand that your recent experience may not have met your expectations, and I want to assure you that we value your comments and take them seriously.
While we strive to make our property comfortable for all guests, it's important to note that our caravan is not advertised as a fully accessible or disability-adapted accommodation. We recommend that guests with specific accessibility needs verify the property's amenities in advance to ensure a suitable experience. We apologize if this information was not clear enough before your booking.
Regarding the acorn tree, we understand your concern and apologize for any inconvenience it may have caused. Unfortunately, since a third party manages the park grounds, we do not have control over certain aspects, like tree maintenance. However, we will pass your feedback to the park management.
As for the caravan itself, we aim to provide a comfortable and pleasant stay but acknowledge that it may not have all the luxuries of a high-end hotel. We strive to offer a cosy, home-like environment, and we appreciate your understanding.
We have provided instructions for operating the heating system in the welcome pack, but we understand that this may not always be straightforward. We apologize if you experienced any difficulties and will work to make the instructions more straightforward for future guests.
We appreciate your understanding that, as the booking platform, Sykes facilitates the reservation process but does not directly manage the property. We encourage guests to thoroughly review the property details before booking, particularly if they have specific health or accessibility needs.
Lastly, while many elderly guests enjoy staying with us, we understand that every guest's experience is unique. We value your feedback and will use it to identify areas where we can improve our service.
Thank you once again for bringing these matters to our attention. We hope you will give us another opportunity to provide a more satisfying experience in the future.
Property Owner
