“Badly needs update in furniture mattresses a bit like steptoe and son
Thick dust behind bedroom units and walls
Double bedroom strong smell damp musky smell including the double bed
You go to cupboard n bathroom to turn on heating to find old toilet rolls been thrown in with again disgusting clutter
Mould on bath / dirty bath mat
Most light bulbs don’t work
Unsafe kitchen appliances plugged into a cheap extension lead
We were plunged into darkness 21st October night of our stay I called the warden and informed both Mrs Barnett and Claire response was very slow and not until 2/45 pm did she make contact for permission for staff to enter although she texted me in the am saying to go to reception !”
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Utterly disgusting as we had 2 young children one needing milk formula we’re scared in total darkness my son in law took them home spoiling the holiday causing anxiety to our family group
Avoid you can do better worst lodge ever !
!
Utterly disgusting as we had 2 young children one needing milk formula we’re scared in total darkness my son in law took them home spoiling the holiday causing anxiety to our family group
Avoid you can do better worst lodge ever !
Oh dear. I'm so sorry you did not enjoy your stay at Rosy Lodge. All the electrical appliances are PAT tested annually and the Landlords certificate for gas and electric done as required. Shorefield did come as soon as was possible, but I am sorry you were unable to wait for the repair to be completed. There is a gas hob, which can be lit independently, so that hot water can be available, and food heated if required.
The previous visitors were staying for the fourth time and had a very enjoyable time, as always, so this was a very unusual and unfortunate situation.
The wardrobes do have extra bedding , blankets and a camping cot and highchair,as well as iron, hairdryer, ironing board and clothes airer, which although take up space most people find useful. We do not have any personal belongings there.
Shorefield pay all their staff, and we pay their invoices promptly, and I will follow up this complaint.The cleaner is paid by us and usually receives very positive reviews, sometimes 100%.
The average review scores are 90%.
I shall be contacting Sykes as soon as I return to the UK.
Property Owner