“Beautiful setting in the countryside with walks galore.”
Generally comfortable accommodation but with a few gripes. The wall heater provided insufficient heating for November. Whilst our upper bodies were warm, our legs and feet were cold. The small electric “fire” used as a focal point was for visual purposes only and gave out no heat. A torch is essential, but none was provided. Similarly, lights in the parking area are necessary. I would suggest that a washing machine would be more useful than a dish washer. Our hosts Amy and Chris, were very friendly and helpful.
Thank you for taking the time to provide feedback. We are so glad you enjoyed the setting of Whistley Waters and all the walks. I'm so sorry you didn't feel warm enough, we usually get such positive feedback about how warm and cosy the lodge is. The electric fire in the front room has 2 settings, 1 flame only visual effect and then 2 heat settings which are actually very efficient so you probably had only the visual effect on. We feel that the combination of the main wall heater that is quick and efficient with no heat setting restrictions, with the extra boost of the front room electric fire, on heat setting of course and the electric radiators in the bedrooms usually keep people feeling nice and cosy all year round, so I'm sorry you didn't find the right combination for you, if you let us know during your stay we will always come over to help with any situations you are not comfortable with. You are right it is very dark, we usually have movement sensor lights on the outside of the lodge but due to the high winds and rain we are having to replace them, which is happening now, I have been leaving the outside lights on for people's arrival in case they arrive after dark but we can look in to getting an extra light in the car park. Hopefully with this and the new light on the lodge that will create plenty of lighting. Maybe I can look into providing a torch for after dark walks. We can only fit either a dishwasher or washing machine in the lodge. Our thinking behind choosing a dishwasher was as both lodges can sleep up to to 5 and 6 people we felt that would be a lot of washing up for someone to do on their holiday! Since you were a party of 2 in for 2 weeks and working very hard we can totally except that you probably would have preferred a washing machine. We are glad you found us friendly and helpful, we try our best. Wishing you all the best.
Property Owner
