“We had problems with the french doors, could not close them after heat had been on them, consquently we didnt open them.”
Sykes contacted me, re first night review, gave sykes my feed back, which it seems was a waste of time.Was told the doors would be dealt with,but nothing they could do about the uncomfortable mattresses and that sykes would get back to me after speaking to the reception about the doors but nothing was done and never heard back from Sykes, Awful mattresses.. due to the fact that they were on upside down, which we found out on the last day when stripping the beds!, this could easily been avoided when the bedding was changed for new guests.I shouldnt have to go striping the beds to check if the bed change ahd been done correctly!! Im on holiday.
Little things like, no caddy holders in showers, no hooks on the back of doors, no seat/stool near socket/mirror for drying hair,no microwave dishes/bowls for microwave use. Overall, having the mattress the right way up would have made our stay much more comfortable and enjoyable!! Feel somewhat let down by sykes when promises were not kept.
Thank you for taking the time to leave your feedback, we do apologise for your experience with the mattresses, these had recently been replaced and our housekeepers did not realise they were single-sided. As you may be aware, our site reception is open every day and if you had made us aware of any of the issues you have mentioned, we would have been more than happy to rectify these.
Property Owner
