“No WIFIi available at all throughout stay.”
Though initially promised by Kevin and Jaime would sort it out, nothing happened and no follow up contact was received from them.
Heating times erratic - came on at 3.30 am and went off 7.00 am (making it very hot in the bedrooms during the night!!) then again on at 11.00 am - we were out duriing the day so goodness know when it went off again! Usually returned late afternoon by which time it was off and remained off all evening, which made it a bit chilly sitting around in the evening.
Timer clock had not been altered to BST.
Hot water was initially warm when arrived and lasted through to Wednesday evening when it remained cold for rest of stay making the shower in the bathroom un-useable. DVD only worked once and even though we tried different DVDs would not play through TV again.
Stayed at Honicombe 4 years ago in a holiday apartment similar to Tamar 35 and had no problems which is why we booked again- not the same apartment though! We were shocked to see the state of the surrounds of the holiday park... long grass, full of weeds; looking unkempt and uncared for. We shall not be returning, even to a different apartment.
Lesson learned for future: Only book holiday accommodation where the owner is on site or easily contactable. I think somesort of financial recompense is due for what turned out to be an uncomfortable few days.
Things stated to be provided that weren't: Wifi; 2 showers; heating and hot water.
Pleased to arrive home on Saturday. Two of the party left Friday!
Thank you for your feedback, which we have spoken in depth about to the owner, who stayed at the property following your visit and reports - the wifi was off when the owner arrived, once the on/off button was pressed on the router the wifi worked perfectly, he is apologetic that his housekeeper did not come back to you. The heating is et to come on 7.30 - 10am and 5pm - 11pm. Instructions are provided if guests wish to adjust these times, there is also a thermostat on the wall and individual adjusters on each radiator. U[pon their arrival the owner found the hot water system working well as per normal. There is a limited timer switch for the immersion water heater by the kitchen sing which will heat water for the kitchen and bath/shower in the bathroom.The owner found that both ends of the scart cable were plugged into the TV, once adjusted the dvd player worked fine. Regarding the grounds of the property, this is because some areas are nesting sites and, given that this is a very rural site, situated in an AONB, we have a responsibility to the local flora and fauna, cutting is deliberately avoided until after May.
Property Owner