“The property was as described and clean and tidy, some of the cooking utensils were a bit tired but overall a well equipped kitchen.”
The dining table however was sticky and when we reported this we were told the previous occupants had reported this and despite them and housekeeping cleaning the table is had not improved, and this was not addressed during the week we were there! The other problem was the hot water, three times we lost hot water, once I was able to get it running again but the second time it went cold (we discovered at 23:30) There was nothing I could do, so reported the lack of hot water at 07:10 in the morning on the emergency number, the man answering the phone took the address and my name the said thank you and hung up! 1.5 hours later on one had turned up so I rang again to see what was happening, and was told he had sent an email to reception and maintenance who started work at 09:00, I could have done that, so what was the point of having an emergency number? This was on the Thursday (our last full day), Tracy (the receptionist, who is very good and keeps you informed) phoned to say she had the email and maintenance would be there to fix it by 10:00. We went out for the day and let Tracy know and she phoned us to say it had been fixed. The rest of the day all was good, nice hot water, however when we got up in the morning my 86 year old disabled mother in law told me she had to shower in water that was barely warm and when we checked, we did not have hot water again. As we were leaving that morning I reported the fact to Tracy as we were leaving. But really having a lodge that sleeps 6 people not being able to supply constant hot water for only 4 people (who do not all shower or bath at the same time) is not good enough. It spoilt what should have been a really good week.
Thank you for providing us with your feedback Ken, we do appreciate your time. I am sorry that you were disappointed during your stay with us, as you can imagine we would not wish for any of our guests to have heating or hot water issues, our maintenance team do try very hard in preparing the lodge. Of course, it is very frustrating when despite the problem being resolved by our gas engineer, it reoccurred during your stay. Please be reassured that we have since had this problem rectified, so that it does not affect future guests. We apologise once again for the frustrations caused and we hope that you will consider staying with us at Southern Halt in the future.
Sally, Guest Services, Charteroak
Property Owner
