“Property was falsely advertised as having Wi-Fi.”
Additionally, when we got to the property, there was an eco-toilet, which was not mentioned in the advertisement – it’s standard to mention this feature, and we had ruled out other options because they had an eco-toilet.
The property’s kitchen was not clean to an appropriate standard – there were crumbs across the surface, sticky rice in the chopping board and the utensils were not properly clean. I have coeliac disease, and any trace of gluten makes me violently ill, so this was a big ...
Additionally, when we got to the property, there was an eco-toilet, which was not mentioned in the advertisement – it’s standard to mention this feature, and we had ruled out other options because they had an eco-toilet.
The property’s kitchen was not clean to an appropriate standard – there were crumbs across the surface, sticky rice in the chopping board and the utensils were not properly clean. I have coeliac disease, and any trace of gluten makes me violently ill, so this was a big concern for me. There were cobwebs across the property, demonstrating a lack of maintenance and cleanliness. On the day, we got contacted by Sue (the owner) to let us know the previous guest had broken the blind in the bedroom. She stated her husband was not able to fix it, but her son would come by later on to fix it – when we got to the property, it had not been fixed, which meant we had no privacy inside the hut. The other side to the privacy issue was that the property advertisement was misleading in that it used language emphasizing the privacy of the garden and hot tub, including tactical angles on the pictures, when in reality, there’s another hut right across from it, so every time you’re outside at the same time there’s essentially no privacy. The blind in the bathroom was also not working properly.
This trip was meant to be a relaxing experience to enjoy my birthday, and it just turned into a nightmare. I refused to spend my birthday in such a place, and we contacted Sykes Cottages exposing all the issues encountered. They took responsibility for the false advertisement of the Wi-Fi and refunded us the booking fee - £42. They did not take responsibility for anything else and suggested we went back to the hut so the owners could attempt to make things right. We refused to go back and in hindsight my instinct was correct. I looked at reviews on Google of their campsite Pattacott Farm Glamping and Camping (where the hut is located), and there were multiple 1 star reviews alluding to police presence, knives, and domestic abuse between the owners. I wish I had checked these reviews beforehand. Funnily enough, Sue messaged me saying they had never had any issues before - if you look for those reviews, you will see it's simply not true.
According to Sykes Cottages, Sue refuses to offer compensation even though we only used 1 out of 3 nights (out of necessity, otherwise we wouldn't even have stayed the 1st night), so we lost £311 for absolutely nothing.
This review is simply not correct .
The hut was clean . The blind in the bathroom. Was working perfectly .
The blind on the other window had been broken and we had to wait for a replacement part .
During the pandemic and just after we had some trouble on the camp site ( the huts are no where near the camp site ) with people who wouldn’t normally camp , alcohol and drugs fighting and all sorts of issues . We did have to call the police to keep everyone safe.
This was several years ago . We have had lovely guests over the last few years since then and great reviews.
Retreat hut was photographed by Sykes and not us. There is no Wi fi and there is an eco loo.
It’s a small hut that is beautifully presented .
Sorry that it was not what the guest expected .
The photos seem clear
Property Owner
