“Hi, this was our second visit & we had a nice stay.”
However there were a few issues, mainly housekeeping. The second bedroom (bath en-suite) was not left as well as it could have been, the beds were left as double & I had to move furniture myself to plug the lamp in behind the bed, something I feel should have been done. Cleanliness behind, under and around the bed was poor and I found plasters & other bits left from previous visitors of which was very unpleasant & not a good start to my holiday. This bedroom as stated in your description is a twin, quote .....
''Three bedrooms: 2 x double (one with en-suite shower, basin and WC), 1 x twin-double on request -Bathroom with a shower over bath, basin and WC''... and should have been left as a twin unless I asked as stated in your email so again I was very dissapointed as to how this bedroom was left, very poor & disappointed.
There were items in the Kitchen that were dirty, not checked when taken out of the dishwasher, a quick check of kitchen items could have been made to avoid me having to wash stuff before they could be used especially the baking trays.
Also you state.....''the following courtesy items are provided by the owners as a starter pack for your holiday:- Tea, coffee, sugar, washing up liquid, 1 x sponge, 1 x tea towel, 2 x dishwasher tablets, 1 x bin bag, 2 x toilet rolls.There will also be a set of toiletries per bedroom to include mini soap, shower gel and shampoo....'' The 3 glass jars were very poor, tons of sugas, few coffees but no tea bags, obviously not checked by your staff. The toiletries you offered were not as stated, no shower gel.
The trim around one of the toilet flushes was hanging off.
There were clumps of dust throughout the living area, under & behind furniture, bits of paper from previous guests, again obviously not checked by your staff. The settee was stained and I had to sort it out as the cusions you sit on were not pushed back into place.
I could go on but I am now bored........ ....
Dear Guest
Thank you for your second stay with us and I cannot apologise enough for the
out of character shortfall in housekeeping duties. We take all feedback very
seriously and I have discussed your comments with The Barnsdale housekeeping
team and can assure you that there's now an additional inspection check
prior to new guest arrivals. If there are any problems with Hambleton
Retreat during your stay, please don't hesitate to advise The Barnsdale who
are dedicated to solving them. I hope you feel reassured that we have
listened to and addressed your comments. Yours truly, Richard
Property Owner
