“We stay in one of these lodges nearly two years ago and it was very smart and clean.”
This time we were forced by you to pay an extra £330, more than we have ever paid for a lodge. It was not very clean , the windows were filthy, the hot water tap didn’t work, the whole place looked tired. At the weekend the three lodges next to ours had been booked for a fortieth birthday party, guest arrived for the party and parked cars everywhere, we even had a camper van parked at the front of our lodge. There was another birthday party in one of the other lodges the same weekend.
Very disappointing when you are expecting a nice, quiet and relaxing break.
Our opinion was shared by other guests that W spoke to.
All in all we feel very disappointed with the way we have been treated by Rutland retreats and Sykes holidays.
Many thanks for the feedback.
As there are 17 retreats on site, there are sometimes bookings for special occasions. We do advise all our guests there is additional parking at the hotel should they require it, and we do advise there is limited parking.
If the guest had advised us we would of asked the other guest to move the van.
We do advise guests to contact us if there is anything wrong with their retreat so anything can be rectified.
Property Owner