“The property was basic but did the job.”
Kitchen tap was broken, and a drawer was broken, nothing major but things you'd like to be done for the expense of the property. Also the mattress in the double room was extremely soft. Generally a bit tired and little touches like batteries in remotes needed replacing.
Plus points, we enjoyed the hot tub and it was a nice treat to be left scones, clotted cream and jam!
Overall we a nice stay
Thank you for your feedback. The first point I'd like to make is that the property is not basic - it's 3 star, not 1 star and is advertised as such, through a company with experience and believe me, properties have to make the grade! The property is not tired...during the winter the propery had an expensive and extensive upgrade - decorated from top to bottom, new walk in shower room, upgraded shower in smaller bathroom, new bedroom furniture, new floor in kitchen, new sink and tap, plus new cooker, ceramic hob, fridge, freezer, microwave, kettle, toaster etc. Lots of new lighting, new dining chairs and small tables in living area, plus new soft furnishings. Mattress density is subjective and it's impossible to please everyone. I cannot emphasise enough to guests (and I do so in the email I send out giving directions etc), that any problems need to be reported at the beginning of the holiday. We cannot rectify these things if you do tell us! The broken tap you mentioned is not broken, the bolt underneath was just a bit loose. It would have taken the lodge manager minutes to fix it . The tap and the drawer are now fixed. The same goes or the change of batteries, they would have been changed if you had told us, or we could have arranged for the on-site shop to give you some and settled with them later....how can we possible know when the batteries have stopped working unless someoen tells us.
Property Owner