“We were the first guests to occupy Inny Brook Burrow under new ownership.”
The new owner spoke with me on the phone the day prior to our arrival, on his return home from the property to confirm that everything was in order and awaiting our welcome. It was a holiday with memories we would like to forget. Our findings upon arrival:
Accuracy of listing - Not accurate. The listing portrays a pristine 5 tick property. In reality, the condition has clearly deteriorated since the time when the listing was first placed. During our stay, and due to the change of ownership, the listing was briefly readvertised by Sykes as “new”, however, the listing and photos to truly present the property in its current state has not changed.
Cleanliness - not clean. Filthy in most areas. Internally: Filthy hard floors, windows, doors, layers of dust and debris on all surfaces and ledges. Pitted black mould on curtains and blinds, stained dirty carpets, hair and debris clinging to the base of curtains. Other areas too numerous to mention in this brief review.
Comfort: The listing boasts a riverside camellia garden, an idyllic space to relax? There is not a camellia in sight? There are no flowers at all, apart from living weeds and plastic hanging balls laced with cobwebs, as is the entire rear of the property. The garden furniture is rusty and green mouldy, unfit for its purpose? A totally depressing, unkempt outdoor space.
Facilities & Maintenance - listing states entertainment with complimentary movies with Netflix? No Netflix? The property is in great need of a thorough deep clean, replacement of carpets, blinds and garden furniture, and an uplift in decor, both internally and externally.
The owner believes that £100 compensation for our totally compromised and stressful holiday is adequate, which is inclusive of payment in recognition of my personal cleaning services, a pre agreed arrangement with the owner that, if I obtained the cleaning materials and equipment, and carried out the basic necessary cleaning, to try and make us more comfortable, I would be compensated for my efforts?
This is a true and honest review, my opinion of the cleanliness is not subjective, as has been evidenced by photographs.
Thank you very much for taking the time to share your experience with us, we are very sorry that you didn’t have a perfect time and experienced these issues. It’s certainly true that much of this has come about due to the change in ownership and whilst we worked hard to ensure there wouldn’t be an impact to you, clearly that turned out not to be the case. Unfortunately some of the arrangements we believed were in place with the previous owners didn’t come to fruition and that adversely affected you. We would like to both let you know and to reassure future visitors that we have personally conducted a thorough deep clean of the property inside and out and we have employed a wonderful cleaning company whom we know are continuing with the high standards we demand (along with lovely welcome treats they provide for our guests and their dogs). We are fully confident the description is accurate and that people can trust in the photographs shown. We are sorry again though that this wasn’t your experience and we hope our substantial goodwill gesture will help to make things right. It’s so important to us that our guests at Inny Brook Burrow enjoy a wonderful stay and we look forward to welcoming future visitors.
Property Owner