“The lodge is very well equipped however requires some me TLC the smoke alarm was ...”
The lodge is very well equipped however requires some me TLC the smoke alarm was beeping on entering the property and the bath panel is hanging off in the bathroom I called the number provided and left a message for someone to call me back or pop along and sort and nobody contacted me we had to take the smoke alarm down also the property was freezing cold as the heating was off and it took ages to warm up perhaps putting the heating on in readiness for guests would be helpful, there is no ...
The lodge is very well equipped however requires some me TLC the smoke alarm was beeping on entering the property and the bath panel is hanging off in the bathroom I called the number provided and left a message for someone to call me back or pop along and sort and nobody contacted me we had to take the smoke alarm down also the property was freezing cold as the heating was off and it took ages to warm up perhaps putting the heating on in readiness for guests would be helpful, there is no welcome pack with instructions on how to use things this made it difficult when trying to find how to use the heating, we couldn’t get the TV to work apart from 1 channel this was probably down to the weather, these were only small issues they didn’t detract from the enjoyment of our stay - I always book with Sykes and will continue to do so, but attention to detail is required
Hi, and thanks for this feedback. I'm sorry that there were some issues. The lodge should have been checked and made ready by the housekeeper, including putting the heating on and providing a welcome pack. they should also be available by phone during your stay and I dont know what has happened on this occasion. I have contacted them this morning and passed on your comments. I've asked them to look at the issues you have raised. The tv is a smart tv so Netflix, IPlayer etc should be available via the Internet as I know the tv signal is temperament down there. I do apologise again but I'm also pleased that overall you had a good break and were otherwise happy with the lodge. Stephen
Property Owner